The Return Policy for broken or defective items

If you receive a broken or defective item, please contact us immediately. We will provide you instructions on returning and / or receiving a replacement item. You must contact us within 30 days of receipt of merchandise. Do not return merchandise without contacting us first.

If the broken or defective item is over $25.00 your cost, please email us a picture of the damage and we may be able to ship a replacement without requiring a return. Otherwise, we will have to mail pre-paid return shipping labels and wait for the item to be returned to us before we can issue a refund or exchange.

You may report a lost, broken or missing item by clicking on the "Contact" link at the top of the website, or by going to your Purchase History. Inside your Purchase History, click on the specific order id and then select "Problem Report" for the specific item or items.

[A quick note about only slightly damaged items: A chipped ceramic or porcelain item can be made to look like new by cementing the piece back. We have determined that 80% of damaged returns can be restored and sold as new or as slight seconds with minor work! Offering a slightly defective product at a reduced price brings you a satisfied customer who got a bargain and saves you and us alot of time and money.]

Return Policy for non-defective, non-broken items

Returns for non-defective, non-broken items must be made within 30 days. There will be a 20% re-stocking fee on all non-defective/non-broken items. Shipping will not be refunded on non-defective/non-broken returns.

Returns cannot be accepted after 30 days. There are no returns on catalogs or imprinted items.

Merchandise must be returned in it's original inner packing and must be in resaleable condition. Merchandise, merchandise packaging, and inner packing must bear no markings or be otherwise defaced or damaged. No credit will be given for items that do not meet these requirements.

Please contact Customer Service for return authorization before returning merchandise.

If a customer refuses delivery of an item, or the wrong address is given at the time the order is placed and the order cannot delivered, the 20% restocking fee will automatically apply and shipping charges will not be refunded.

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